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Starting March 8th, all 6-pack orders will automatically be upgraded to our Premium Gift Tin - Thank you for making us America's #1 Black-owned Gourmet Vegan Cookie Company!

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Maya's Cookies
  • ABOUT
  • SHOP
    • Cookies

      • Birthday Cake
      • Brown Sugar Butterscotch
      • Caramel Pecan
      • Chocolate Chip S'mores
      • Classic Chocolate Chip
      • Double Chocolate Chunk
      • Drunken Grandma
      • Famous "Everything"
      • Marble Fudge
      • Snickerdoodle
      • White Chocolate Espresso
      • White Chocolate Macadamia
    • Collections

      • Classic Collection
      • Premium Collection
      • Maya's Signature Collection
    • Wheat Free

      • Wheat Free Collection
      • Wheat Free Chocolate Chip S'mores
      • Wheat Free Drunken Grandma
      • Wheat Free Oatmeal Chocolate Chip
    • Subscription Boxes

      • Cookie Love Club
    • More

      • Gift Cards
      • Apparel
      • Accessories
  • CATERING
    • EVENTS
    • CORPORATE GIFTS
  • LOCATIONS
  • NEWS
    • BLOG
    • NEWS
  • FAQ
  • CONTACT
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Maya's Cookies
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Home › FAQ

FAQ

Cookie Care – How to keep your sweet treats tasting their best!

Our cookies stay fresh unrefrigerated or unfrozen for about 5 days.To maintain the utmost freshness, we recommend placing your cookies in the freezer (refrigeration dries them out!) Trust us— freezing cookies sounds odd but it locks in the soft & chewy nature of your favorite cookie! 

If you like your cookie to have that “fresh out of the oven” yumminess, then we recommend popping it in the microwave for 10-20 seconds. Be sure you watch your cookie closely though, things past the microwave door may be hotter than they appear!

Where is the ingredient list?

You can view the ingredients for each individual cookie here. Looking for nutrition facts? Click here!

Do your cookies contain nuts?

Some of our products do contain nuts. For those who have a severe allergy, please be aware that we do our best to keep everything separate but there is still a chance of cross contamination.

Which cookies contain nuts?

- Caramel Pecan

- Famous "Everything"

- White Chocolate Macadamia

Do your cookies contain soy?

Our Snickerdoodle and Drunken Grandma cookies are soy-free. Our vegan chocolate chips, white chocolate and sprinkles contain soy lecithin.

Do you have wheat-free cookies?

Yes! Our wheat-free options are listed on our website.

Are your wheat-free cookies celiac safe?

While we do our best to keep everything separate, we do not operate a “celiac safe” facility, meaning there is a chance of cross contamination. This is why we use the term “wheat free” instead of “gluten free”.

How long do your cookies stay fresh?

Our cookies stay fresh in their packaging for about 5 days. To maintain their freshness, we recommend placing your cookies in the freezer (refrigeration dries them out).

Where is your shop located?

SAN DIEGO STOREFRONT

4760 Mission Gorge Place, Suite G, San Diego CA 92120.

Store hours are Wednesday - Friday 11 am to 4 pm and Saturday - Sunday 10 am to 4 pm.

NORTH CITY SAN MARCOS

NOW OPEN!

Open Tuesday - Sunday 11 AM to 9 PM

250 North City Drive, Suite 8

San Marcos, CA 92078

Do you offer local pickups?

Local pickups are available from our San Diego storefront on Fridays from 12 PM - 3 PM. Local pickup orders must be placed online by Wednesdays at 1 PM in order to be picked up on that Friday. To order, (1) select items and add to cart. (2) Make sure to write "Local Pick Up" in the "Notes" section. (3) Add code: LOCALPICKUP at checkout to remove shipping cost.

What are your shipping and returns polices?

Please click here to visit our Shipping & Returns page.

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