FAQ
When will my order ship?
Orders are shipped Monday-Thursday. We do not ship Friday-Sunday. Any order placed Wednesday after 4 pm PST will ship out the following week.
When will I receive my order?
All orders are sent via USPS Priority shipping. Once your order has shipped average delivery times are 2-5 business days depending on your region. You will receive a tracking number once your order has shipped. We do not take responsibility for orders that have been marked delivered but may not have been received. We recommend keeping an eye on your tracking number to make sure someone is home when the order arrives.
Why hasn't my tracking information updated?
Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your cookies are still on their way and is probably further along than it looks.
Where is the ingredient list?
You can view the ingredients for each cookie if you click on the individual large cookie photo on the website's "Shop" page and scroll down.
Do your cookies contain nuts?
Some of our products do contain nuts. For those who have a severe allergy, please be aware that we do our best to keep everything separate but there is still a chance of cross contamination.
Which cookies contain nuts?
Caramel Pecan
Famous "Everything"
White Chocolate Macadamia
Hawaiian
What is your Return/Refund Policy?
We are unable to accept returns. If you experienced an issue with your order please email us at: orders@mayascookies.com
What if I accidentally input the wrong shipping address?
Please email us at: orders@mayascookies.com as soon as possible. If the order has already shipped we are unable to make any changes to the delivery address.
Can I include a note with my order?
Yes! Use the "note" section of the order to include a message to the recipient. If you accidentally forget to add a note before checking out you can email orders@mayascookies.com and we can add the note for you.
Will the price appear on the order?
No, the packing slip does not include the price or receipt of payment.
Do your cookies contain soy?
Our vegan chocolate chips and sprinkles contain soy lecithin. Our only cookie that does not have any soy is our Snickerdoodle.
Do you have gluten-free cookies?
Yes! Our gluten-free options are listed on our website.
What if I want my order shipped and delivered on a certain date?
Although we try our best to ship out orders as soon as possible, we cannot guarantee what day your order may arrive on. Please consider placing orders for a specific occasion/holiday at least one week prior (more if we are experiencing delays).
How long do your cookies stay fresh?
Our cookies stay fresh in their packaging for about a week. To maintain the utmost freshness we recommend placing your cookies in the freezer (refrigeration dries them out).