
FAQ
Cookie Care – How to keep your sweet treats tasting their best!
Our cookies stay fresh unrefrigerated or unfrozen for about 5 days. To maintain the utmost freshness, we recommend placing your cookies in the freezer (refrigeration dries them out!) Trust us— freezing cookies sounds odd but it locks in the soft & chewy nature of your favorite cookie!
If you like your cookie to have that “fresh out of the oven” yumminess, then we recommend popping it in the microwave for 10-20 seconds. Be sure you watch your cookie closely though, things past the microwave door may be hotter than they appear!
Where is the ingredient list?
You can view the ingredients for each individual cookie here. Looking for nutrition facts? Click here!
Do your cookies contain nuts?
Some of our products do contain nuts. For those who have a severe allergy, please be aware that we do our best to keep everything separate but there is still a chance of cross contamination.
Which cookies contain nuts?
- Caramel Pecan
- Famous "Everything"
- White Chocolate Macadamia
Do your cookies contain soy?
Our Snickerdoodle, Birthday Cake, and Drunken Grandma cookies are soy-free. Our vegan chocolate chips and white chocolate contain soy lecithin.
Do you have wheat-free cookies?
Yes! Our wheat-free options are listed on our website.
Are your wheat-free cookies celiac safe?
While we do our best to keep everything separate, we do not operate a “celiac safe” facility, meaning there is a chance of cross contamination. This is why we use the term “wheat free” instead of “gluten free”.
How long do your cookies stay fresh?
Our cookies stay fresh in their packaging for about 5 days. To maintain their freshness, we recommend placing your cookies in the freezer.
Where is your shop located?
SAN DIEGO
4760 Mission Gorge Place, Suite G, San Diego CA 92120.
Open Tuesday - Friday 11 am to 5 pm and Saturday - Sunday 10 am to 4 pm.
SAN MARCOS
Open Tuesday - Thursday 1 PM to 9 PM, Fri - Saturday 1 PM to 10 PM, and Sunday 1 PM - 9 PM
250 North City Drive, Suite 8
San Marcos, CA 92078
Do you offer local pick-up?
Local pick-ups for online orders are available at our San Diego location on Fridays. To order for local pick up, please email orders@mayascookies.com.
What are your shipping and returns polices?
Please click here to visit our Shipping & Returns page.