FAQ
When will my order ship?
If you order Monday-Tuesday Cookies will be baked and shipped on Wednesday.
If you order Wednesday, Thursday, Friday, Saturday or Sunday cookies will be baked and shipped on Monday.
Your cookies are baked and then shipped within hours of coming out of the oven. We don't want your cookies stuck in transit over the weekend so we will hold you order until Monday if ordered Wednesday-Sunday.
When will I receive my order?
All orders are sent via USPS and UPS Priority shipping. Most orders will arrive within 1-3 days of being shipped depending on your region. Once your order has been shipped you will receive a tracking number. We do not take responsibility for orders that have been marked delivered but may not have been received. We recommend keeping an eye on your tracking number to make sure someone is home when the order arrives.
Do your cookies contain nuts?
Some of our products do contain nuts. For those who have a sever allergy, please be aware that we do our best to keep everything separate but there is still a chance of cross contamination.
Which cookies contain nuts?
Caramel Pecan
Famous "Everything"
White Chocolate Macadamia
Hawaiian
What is your Return/Refund Policy?
We are unable to accept returns. If you experienced an issue with your order please email us at: orders@mayascookies.com
What if I accidentally input the wrong shipping address?
Please email us at: orders@mayascookies.com as soon as possible. If the order has already shipped we are unable to make any changes to the delivery address.
Can I include a note with my order?
Yes! Use the "note" section of the order to include a message to the recipient.
Will the price appear on the order?
No, the packing slip does not include the price or receipt of payment.
I live in San Diego, can I pick up my order?
Yes, we are open every Saturday from 10 am to 2 pm for local pick up orders. Choose the "pick up" icon when you get to check out. Pick up orders are baked on Saturday morning, packed and labeled with your name ready for contactless pick up in our front lobby.