When will my order ship?
To ensure you receive the freshest cookies possible, we ship Monday through Thursday so your cookies get to you quickly and are not held up in a postal facility. All orders received after 10 am Wednesday PST will ship out the following week.
When will I receive my order?
All orders are sent via UPS/USPS Priority shipping. Once your order has shipped average delivery times are 2-5 business days depending on your region. You will receive a tracking number once your order has shipped. We do not take responsibility for orders that have been marked delivered but may not have been received. We recommend keeping an eye on your tracking number to make sure someone is home when the order arrives.
Why hasn't my tracking information updated?
Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your cookies are still on their way and is probably further along than it looks.
What if I accidentally input the wrong shipping address?
Please email us at: firstname.lastname@example.org as soon as possible. If the order has already shipped we are unable to make any changes to the delivery address.
Can I include a note with my order?
Yes! Use the "note" section of the order to include a message to the recipient. If you accidentally forget to add a note before checking out you can email email@example.com and we can add the note for you.
Will the price appear on the order?
No, the packing slip does not include the price or receipt of payment.
What if I want my order shipped and delivered on a certain date?
Although we try our best to ship out orders as soon as possible, we cannot guarantee what day your order may arrive on. Please consider placing orders for a specific occasion/holiday at least one week prior (more if we are experiencing delays).
What is your Return/Refund Policy?
We are unable to accept returns. If you experienced an issue with your order please email us at: firstname.lastname@example.org